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Terms and Conditions

These Terms and Conditions govern Your use of the SweepSa Services on the SweepSa Application, website or any other digital portal we provide (“Site”) as a User (as defined below) which is provided by Sweep Fleet SA(“SweepSa” or “Us”). Please read them carefully as they affect your rights and liabilities under the law. By accessing this Site, You are indicating your acceptance of these Terms and Conditions, the Privacy Policy and cookies policy. If you do not agree to these Terms and Condition, please do not access and or use the Site. If you have any questions on the Terms and Conditions, please contact us at info@sweepsa.co.za                

DEFINITIONS

  • The definitions and rules of interpretation in this clause apply in this Terms and Conditions.

AGREEMENT

  • These terms apply to any person herein referred to as users, you or your who, for whatever purpose, accesses and uses the SweepSa website or App to:
  • Book a service.
  • To receive our updates and offers.
  • To participate in our promotions.
  • To access any new product made available via the SweepSa App or Website.
  • To download any software updates availed by SweepSa.

SERVICES PROVIDED BY SWEEPSA

  • SweepSa is a company that facilitates but is not limited to cleaning, gardening and general work services via the Sweepsa app. SweepSa uses the services of independent contractors who sign up to provide service through the SweepSa app. SweepSa in itself does not provide cleaning or general work services. Please note the service providers are not employees or partners of SweepSa.

AMENDMENTS

  • We may update these terms from time to time for legal or regulatory reasons or for the proper operation of the site without any recourse to you whatsoever. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Site. The changes will apply to the use of the site after we have given notice. If you do not wish to accept the new Terms You should not continue to use the Site. If you continue to use the site after the date on which the change comes into effect, your use of the site indicates our agreement to be bound by the new Terms and Conditions.

 REGISTRATION

  • You may not register on this Site if you are under 18 years of age.
  • Registration and/or signing up as a User on this Site shall only be conducted by individuals who can form legally binding contracts under applicable law.
  • It is a condition of your use that all the information you provide on this site will be correct, current and complete. If SweepSa believes that the information you provide is not correct, or complete, SweepSa has the right to refuse you access to this site or any of its resources, and to terminate or suspend your access at any time.
  • To enable us to provide the Services to you on the Site, you are required to provide your name, address and billing and credit card information. You are required to provide accurate and complete information.

VERIFICATION AND CHECKS

  • We are required to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore ask you to supply us with personal information relating to you and we may also legally consult other sources or third parties to obtain information about you or any recipient.
  • All information provided by you will be treated securely and strictly in accordance with all applicable law. We may do this directly, for example by asking You for additional information, or asking you to take steps to confirm ownership of Your Account, Payment Instruments, or email address; or indirectly, for example by verifying Your information against third party databases or through other sources.
  • You explicitly consent to us accessing, processing, and retaining your personal information in line with our Privacy Policy and for the purposes of providing a service.
  • We may be obliged by law to provide information about you, your use of the Site to any competent regulatory authorities as described in our Privacy Policy.
  • We may, as necessary in providing a service to you under store all information required of user to prove their identity or associated with their specific instruction.
  • When you register to use the site, you will be asked to create a password; to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password, you should immediately change your password and notify us by contacting send admin@sweepsa.co.za immediately.
  • You may only have one active Account. If we find that you are using multiple accounts, we reserve the sole right and discretion to terminate one or more of the accounts or refuse your continued use of the Sweepsa services.
  • SweepSa may place certain restrictions on your Account, depending on your residence, location, compliance checks or regulatory requirements under applicable law.
  • Your Account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf, this shall be at your own risk and SweepSa shall not be liable to you in any way for any loss or liability arising from use by the third party.
  • You must follow reasonable instructions which we give you or publish on our Site from time to time which are intended to help you to safely use the Servicess
  • If SweepSa has a reason to believe that there is likely to be a breach of security or misuse of the site, we may require you to change your password or we may suspend our account.

USE OF THE SITE

  • You should only use the site to book SweepSa services for yourself and people that you trust and know personally, and not to pay for goods or services for third parties you do not know or trust. Please note that we have no control over, and are not responsible for safety, legality, or delivery of such goods or services and that any use of our site and our services is entirely at your own risk.
  • You must act on your own behalf as the use of our services is at your own risk.
  • You must not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make the Website or theSweepSa Software available to third parties in any way.
  • You must not create Internet “links” to the Website, frame or mirror any software on any other server or wireless or Internet-based device.
  • You must not Reverse engineer the Software.
  • The SweepSa app is for personal use only and should not be commercialized.
  • You must not use the site in connection with illegal activities including but not limited to money-laundering, fraud and the funding of terrorist organizations. If we reasonably believe you are using the site in connection with illegal activity or for any fraudulent purpose, or are permitting a third party to do so, we shall report you to the appropriate legal authorities.

When using the Account or the Services, You must do the following.

  • Comply with these Terms and Conditions as well as any applicable laws, rules or regulations.
  • Provide confirmation of any information you provide to us.
  • Co-operate in any investigation that we reasonably carry out, or that is carried out by any law enforcement agency, government agency or regulatory authority.
  • Not provide false, inaccurate or misleading information; and
  • Not use an anonymising proxy.
  • Provided it would not be unlawful for us to do so, and it would not compromise reasonable security measures, we will contact you by phone or email if there is an actual or suspected fraud affecting your use of the Site, Your Account, or a security threat affecting the Site or Your Account.
  • Nothing in these Terms and Conditions or in any information provided by SweepSa as part of the Services covered by these Terms and Condition is intended to be, nor should it be construed to be, legal or other advice. You must consult your own professional advisers as to the effect of laws which may apply to your use of the Services.
  • You will only use the Services for your own use and will not commercialize or exploit the Website, Software or the Content thereof in part or in full.

MAKING PAYMENTS

  • You must provide a valid cheque/credit card on our Website and ensure that all contact, payment and cheque / credit card information provided is accurate and not misleading and that you constantly update whenever necessary.
  • Prices include value added tax“VAT” or other sales tax unless otherwise stated.
  • Upon booking a service SweepSa will reserve the amount on your cheque or credit card which will be debited upon completion of the service. The same applies for repeat bookings for Repeat Bookings.
  • SweepSa may change prices at any time. SweepSa will give you notice by email at least 30 days before the price change takes effect. All Services supplied after the expiry of the 30 days notice will be charged at the new price.
  • Full refund if canceled within 24 hours of placing the order. If you cancel the order after more than 24 hours your Sweepsa wallet will be credited with the amount paid. If canceled less than 24 hours before the time of appointment/stay the cancellation will attract administrative penalties, service provider’s lost earnings and transport fees or in case of your unavailability without notifying us the order will not be refunded. Once off or repeat bookings can be cancelled by contacting us. The penalties will be debited from your cheque or credit card and you give us authority to debit your card accordingly.
  • If the service providerdoes not arrive to fulfill his/her cleaning obligation you should notify us via email or website within the 24hr period after the scheduled booking start time then we will at your option either providea full refund of the payment made for that appointment or book another appointment. Failure to notify us within 24hrs SweepSa reserves the right not to refund or make a rebooking.

SWEEPSA’S RIGHT TO SUSPEND OR CANCEL YOUR REGISTRATION/BOOKINGS

  • SweepSa reserves the right to cancel any booking/s or this agreement as a whole including your right to use our Website, giving notice by email. In the event of this cancellation all monies due to you will be refunded in full.

Following cancellation of this agreement:

  • Accrued rights and liabilities are unaffected. All clauses in this agreement which are stated or intended to continue after cancellation will continue to apply. Re-registration on our websites should not be attempted after the cancellation notice.
  • We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
  • You can close your account at any time by informing us by email at admin@sweepsa.co.za. If you do so, you must stop using the Site.
  • The suspension or cancellation of your registration or account and your right to use the site shall not affect either party’s statutory rights or liabilities.

REFUSAL TO RENDER SERVICES

 SweepSa may refuse to render a service to you for the following reasons:

  • You have created multiple accounts.
  • We reasonably believe that you are using our site or services, in breach of these Terms and Conditions or any applicable laws, rules or regulations, or in furtherance of illegal, fraudulent or prohibited activities.
  • We have reason to believe that processing your service order would violate anti-money laundering or counter-terrorism financing laws, rules and regulations;
  • we have reason to believe the security of the Account or Payment Instrument used to make the payment has been compromised or we suspect the unauthorized or fraudulent use of that account or Payment Instrument.
  • You do not provide us with any information we have reasonably requested from you.
  • We suspect that there may be fraudulent activity or other financial crime being committed.
  • We are obliged to do so by any law, regulation, court order or instruction from a regulator or government body.
  • You are in breach of these Terms and Conditions in a way that we reasonably believe justifies us in refusing you a service.
  • We have blocked your use of the Site.

INSURANCE

  • It is your responsibility to provide a safe and secure working environment for the service provider and to obtaining insurance relevant to your home and persons in your home. You hereby release the company, the platform and the service providers from any liability in case of injuries, property loss or other damages arising out of the services to the fullest extent permitted by the law.
  • The user is able to make use of the Opt-in insurance cover offered by the company’s intermediary and underwriters when booking on the platform at the user’s sole discretion and risk. All insurance selected as part of the booking process is subject to the provisions, exclusions and terms & conditions as contained in related disclosures made by the company from time to time. This offer of insurance cover should not be construed as acceptance of any liability related to any damage, injury or loss the user may suffer as a result of or in connection with using the platform. Use of the platform and related services remains at the sole risk of the user. The claims process is administered by the Company’s intermediary and as such the Company will have no further obligation in terms of any continual involvement in the administration of claims or the outcome of such claims.

FEES AND CHARGES

  • If you submit a payment instruction that results in us becoming liable for charges (including but not limited to chargeback or other fees which we are obliged to pay), you will be liable for all such fees.
  • A surcharge may apply for processing credit cards in certain jurisdictions. The amount of the surcharge will be notified to you at the time of the card payment.

PROHIBITED ACTS

  • You are prohibited from performing any of the following acts when using the Site;
  • Use the Site for wrongful purposes.
  • infringement on intellectual property rights, portrait rights, publicity rights, or other rights of SweepSa, customer or third parties;
  • Infringement on the privacy of SweepSa, customers or third parties;
  • Defamation, insults, or obstruction of business with respect to SweepSa, customers or third parties;
  • Acts that lead to fraud, blackmail, and other criminal activities.
  • Sending, transmitting, or recommending harmful computer programs such as computer viruses;
  • Deliberate exposure or posting of false data.
  • sending or posting, information deemed by SweepSa as falling under the following items;
  • Expressions that induce, solicit or encourage suicide or self-injurybehaviors, indecent expressions, information about dealing drugs or dangerous drugs, or expression that encourage the use of such drugs;
  • Promotion and advertisement on religious activities, religious organizations, political activities or political organization;
  • Information that may have harmful effect on children;
  • Cruel expressions, sexual expressions and other information that may bring discomfort to others.

PRIVACY STATEMENT

  • Your use of this Site signifies your continuing consent to SweepSa’s Privacy Policy which you can examine any time by clicking of the Privacy Policy link on the Site. Personal information that you supply to SweepSa and any information about your use of the site that we obtain will be subject to SweepSa’s Privacy Policy on this site.

AVAILABILITY OF THE SITE

  • Although we aim to offer you the best service possible, we make no guarantees that the services will be fault-free. If a fault occurs with the site you should report it to admin@sweepsa.co.za and we will attempt to correct the fault as soon as we reasonably can.
  • Your access to the site may be occasionally restricted to allow for repairs, maintenance or the introduction of new products or services. We will attempt to restore the service as soon as we reasonably can.

PROPRIETARY INFORMATION

The material and content accessible from this Site, and any other worldwide website owned, operated, licensed or controlled by SweepSa is the proprietary information of SweepSa. SweepSa retains all rights, title, and interest in the content. Accordingly, the content may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of SweepSa, except that you may print out a copy of the Content solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content. Modification or use of the content except as expressly provided in these Terms and Conditions violates SweepSa’s intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this Site.

TRADEMARK

Trademarks, service marks, and logo appearing in this Site are the property of SweepSa. SweepSa retains all rights with respect to any of their respective trademarks, service marks, and logos appearing in this Site.

LIMITATION OF LIABILITIES AND DISCLAIMER

Informing us about an unauthorized or incorrect payment you agree that, If You believe that a payment Instruction was made without your authorization, or was not executed correctly by you, or where you have provided inaccurate information to Us, You must immediately contact us through the “Contact Us” channels listed in these Terms and Conditions. A request for a refund must be submitted in writing (including by email) to the contact points listed in these Terms and Conditions, giving Your details including full name, address, and phone number, together with the Transaction ID, Transaction Amount, and the reason for your refund request. You should give us any other relevant information that you have available that will help us process your claim.

However, the circumstances in which we will not be obliged to refund you are as follows:

  • If you have acted fraudulently, you will have no right to a refund under any circumstances.
  • If You have intentionally or with negligence compromised the security of your account or failed to keep the details used to access the site or our services secure, you will be liable for all losses arising thereof.
  • If we processed the payment on time and in accordance with your payment Instruction.
  • If it was not possible for us to process your payment Instruction, due to circumstances beyond our reasonable control and circumstances.
  • If you are entitled to a refund, we will credit the amount of the refund.
  • If we suspect you have acted fraudulently, we may decide not to refund you or we may investigate the circumstances further. You must cooperate with us and law enforcement agencies, where they are involved in the investigation. If we carry out an investigation and decide that you are not entitled to a refund because you acted fraudulently, you may be liable for our reasonable costs in carrying out the investigation.
  • We are not liable to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any loss or damage caused by a virus, or other technological attacks or harmful material that may infect your computer equipment or programs, data or other material related to your use of our services.

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE APP ARE PROVIDED BY SWEEPSA ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. SWEEPSA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE APP, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE APP, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE APP IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, SWEEPSA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SWEEPSA DOES NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE APP, OR ELECTRONIC COMMUNICATIONS SENT FROM SWEEPSA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, SWEEPSA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE APP, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE APP, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

You understand that SweepSa cannot and does not guarantee or warrant that files available for downloading from the internet will be free of viruses, worms, Trojan horses, or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this Site for the reconstruction of any lost data. SweepSa does not assume any responsibility or risk for your use of the Internet.

SWEEPSA, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, EVEN IF SWEEPSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECURITY

You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources and or accounts. The use or distribution of tools designed for compromising security (e.g, password guessing programs, cracking tools, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, SweepSa reserves the right to investigate suspected violations of this Terms and Conditions.

SweepSa reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing SweepSa to disclose the identity of anyone posting any e-mail messages or publishing or otherwise making available any materials that are believed to violate these Terms and Conditions.

BY ACCEPTING THIS TERMS AND CONDITIONS YOU WAIVE AND HOLD HARMLESS SWEEPSA FROM ANY CLAIMS RESULTING FROM OR ANY ACTION TAKEN BY SWEEPSA DURING OR AS A RESULT OF ITS INVESTIGATIONS BY EITHER OR LAW ENFORCEMENT AUTHORITIES.

INDEMNITY

  • You will indemnify and hold SweepSa, its licensors, content providers, service providers, employees, agents, officers, directors and contractors (the indemnified parties) harmless from any breach of these Terms and Conditions by You, including any use of content other than as expressly authorized in these Terms and Conditions. You agree that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses and attorney fees of the indemnified parties in connection therewith. You will also indemnify and hold the indemnified parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this Site.
  • You will indemnify and hold SweepSa, licensors, content providers, service providers, employees, agents, officers, directors and contractors (the indemnified parties) for authorizing any third party to manage your account on your behalf.

ADVERTISING AND SPONSORSHIP

  • Part of the Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

APPLICABLE LAW AND DISPUTE RESOLUTION

  • The governing law in relation to the Services we provide will be the laws of South Africa (as licensed).
  • You agree that any dispute or claims that you may have against us will in the first instance be attempted to be settled amicably by the Parties.
  • If the dispute, difference or claim is not settled amicably within 14 (fourteen) days, the dispute, difference or claim shall be referred to a Mediator and the necessary laws shall apply. You shall bear the own costs and would be liable to contribute the same amount in respect of fees to be paid to the mediator.
  • Where disputes arise as to the conduct of our Service in relation to these Terms and Conditions, the laws of Republic of South Africa would apply.

MISCELLANEOUS

  • You may not transfer any of your rights under these Terms and Condition to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
  • If you breach these Terms and Conditions and SweepSa chooses to ignore this, SweepSa will still be entitled to use its Terms and Conditions.
  • SweepSa shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

UPDATES TO THIS POLICY

You can always find the most current version of these Terms and Conditions on our Site.

We may change, amend or review this Terms and Conditions from time to time to reflect new services or changes in these Terms and Conditions and place any updates on this page. All changes made will be posted on this page and where changes will materially affect you, we will notify you of this change by placing a notice online or via mail. If you keep using our Services, you consent to all amendments of this Terms and Conditions.

CONTACT US

Please feel free to reach out to us with your questions, notices or further information via info@sweepsa.co.za